1. Your Right to Cancel
As a customer based in the UK, you have the legal right to cancel your order within 14 days of receiving your item.
To cancel:
- Contact us at orders@darrens-workshop.co.uk within the 14-day window
- Please include your order number and reason for return
- Items must be returned in original condition
2. Return Shipping
Unless the item is faulty or incorrect:
- You’ll be responsible for return postage costs
- We recommend using a tracked service to ensure safe delivery
If the item is defective, damaged, or not as described, we’ll cover the cost of return and offer a full refund or replacement.
3. Refunds
Once your returned item has been received and inspected:
- We’ll process your refund to your original payment method within 14 days
- Shipping costs (if applicable) are non-refundable unless the item was faulty
We’ll email you once your refund has been processed.
4. Non-Returnable Items
Due to the nature of 3D printing, custom or personalised items may not be eligible for return unless faulty. These include:
- Bespoke colour options
- Modified designs based on customer requests
If you’re unsure whether your item qualifies, just drop us a message — we’re happy to help.
5. Damaged or Faulty Products
We take pride in our quality, but if your item arrives broken or doesn’t work as expected:
- Email us within 14 days with a description and photo of the issue
- We’ll arrange a refund, repair, or replacement at no cost to you
6. Contact
For any return or refund queries, reach out at: returns@darrens-workshop.co.uk
We aim to make the process smooth and fair — no unnecessary jargon, just good old-fashioned customer service.